John Grose - Business of the month
This month we are featuring John Grose on Whapload Road.
Lowestoft Vision asked Karl Rogers and Jennifer Reed a few questions about this impressive business.
LV: How long has the Business been in Lowestoft?
JG: We’ve been in Lowestoft since 1980 when we took over the Days Ford garage
LV: Why did you decide to open in Lowestoft?
JG: The Ford franchise was already in place and we saw the great potential in the town. Our business was well established in East Anglia and we felt we could bring a lot to the town. We have always prided ourselves on our customer service, which has been recognised by Ford Motor Company who’ve awarded us their ‘Chairman’s Award’ for customer satisfaction a record breaking 17 times, more times than any other dealer in England. We feel this has been key to our success here in Lowestoft and throughout our group. We decided to bring the Kia franchise into our Lowestoft showroom in 2006 to give us an exciting new brand to offer the local area. With high specification, great value and stylish design it’s really been welcomed by our customers.
LV: How many staff members do you have?
JG: Just over 400 within the group, 65 actually in Lowestoft
LV: Do you have any offers on at the moment?
JG: Yes we have some great offers currently available on new Kia and Ford models with the new 17 registration, plus we have a wide range of used cars and vans currently available including ex-demonstration vehicle. Plus all new Kia’s come with a 7 year warranty as standard. All of our offers can be found on www.johngrose.co.uk or by visiting the dealership on Whapload Road – we’re open 7 days a week.
LV: what do you like about having your store in Lowestoft?
JG: We pride ourselves on having supplied and maintained our customers cars in Lowestoft and surrounding areas to the highest level, this would not be possible without the fantastically experienced team we have at Lowestoft, people we employ make the experience an enjoyable and rewarding one. It is rare to have such long service in the motor trade and we are lucky enough to have a large number employees that have worked for John Grose Lowestoft for over 20 years.
LV: What has been the strangest question you have been asked?
JG: None, there’s no such thing as a silly question!
LV: What is your best selling item?
JG: Ford Fiesta has been our best seller for the past 10 years, we are very excited to announce an all new model due for sale at the end of 2017
We would like to thank Karl and Jen at John Grose and to also say well done on their awards. If you are looking for a new vehicle then do head down to see the team at John Grose.